Webster University: Bursar

Student Account Refunds

The Business Office will process a student's refund when a credit balance is due back to the student. The first Spring 2012 Graduate student loan refunds will start going out on Monday, January 23, 2012. The first Spring 2012 Undergraduate student loan refunds will start going out on Monday, January 30, 2012. Please know that no exceptions can be made to these beginning dates. An extremely large volume of refunds is currently being processed as quickly as possible, and all refunds will be issued within the 14 day window required by the Department of Education. Additional information is available if you select the Refunds & Withdrawal Waivers link from the menu located on the left side of this page.

1098-T Tax Forms – 2011 Forms Available February 1, 2012

Your 2011 1098-T tax form is being completed in accordance with IRS guidelines. A hard copy form will be mailed out on January 31, 2012. An electronic form will be provided, so you can print your 2009, 2010, and the 2011 1098-T forms on-line through your Connections account.

Webster University may not provide information about educational tax credits or eligibility. We recommend that you obtain a copy of the IRS Publication 970, Tax Benefits of Education, in order to gain an understanding of the available tax benefits that may effectively lower the cost of your higher education. A copy of IRS Publication 970 is available via the IRS Web site, http://www.irs.gov/formspubs/article/0,,id=245502,00.html or by calling 1-800-829-3676. Federal regulations allow higher educational institutions to report either payments received in box 1 or amounts billed in box 2. Webster University reports qualified tuition and fees billed for the spring 2011 through fall 2011 terms in box 2 in compliance with IRS requirements. We do not report payments received, so box 1 is appropriately blank. Your tax return preparation will require you to identify what payments were made to the University related to qualified tuition and related expense. This form is not intended for this purpose, but a detailed statement of your 2011 calendar year account activity with Webster University, including payments, can be obtained on-line through http://connections.webster.edu using your Connections username and password.

The Bursar's Office, part of the Finance and Administration Division, is responsible for managing student accounts receivable and deposit of University funds. This includes processing payments and credits, billing tuition and fees, processing miscellaneous charges and manual account adjustments, publication of monthly billing statements, processing inter-fund transactions, processing student and third party refunds, and processing 1098T tax forms. The Bursar's office also provides related customer service while monitoring and managing student account compliance and collection.

Our Cashier windows are located in Webster Hall, room 101. We are open 8:30 a.m to 5:30 p.m. Monday – Thursday and 8:30 a.m. to 4:30 p.m. on Friday. Visit the Human Resources web page for closings and holidays.

Student account payments and credits include lockbox check payments, online credit card and electronic check payments, scholarship checks, alternative loan checks, payment plan receipts, institutional and federal financial aid posting, military benefit payments, third party billing credits, tuition remission and exchange program credits, graduate and teaching assistant credits, various discounts and credits, and advance program deposits.

As part of tuition and fee billing, the Bursar's Office is responsible for managing system tuition bill codes and tuition adjustments for withdrawals, appeals, discounts and waivers. Manual charges and adjustments are also posted for textbooks, traveler charges, and miscellaneous fees and various fines.

The Bursar's Office processes student loan refunds and issues refunds for overpayments. Refunds are also processed for the VA and other third party billing sponsors. Student refunds are processed through a third party partner, HigherOne.

Charge and payment account activity is reported to students in an electronic billing statement on a monthly basis. Students may access the monthly online e-bill statement through their Connections account. Students are also able to make online payments and view their 1098-T form through our online interface.

Access Your Account To:
     - View / Print 1098-T Form
     - View / Print Student Account Statement
     - Pay Your Bill On-line

The Current Student Login will require your Connections username and password. After login, select the "Student" tab, and open the link in the "Billing statements and payments" channel. Students may set up an authorized payer, such as a parent. After you log in, click "Add New" next to Parent PINs, and complete the necessary information. An e-mail will be automatically generated with Authorized Payer login information. The initial Authorized Payer Login requires the system-generated password that is provided by e-mail. Separate login credentials are required to access student account information for multiple students.

Need more information? View an Online Tutorial, check out our Frequently Asked Questions section, or download a Guide to Viewing Electronic Statements and Paying On-Line.